Shipping policy

Introduction At mycogen.biolife, we know that every order carries your expectations for daily wellness care — that's why we strive for accuracy and transparency at every step of shipping and delivery.

1. Processing Time

  • Same-Day Shipping: Orders cannot be shipped on the same day they are placed.

  • Standard Processing: Once payment is completed (or for cash-on-delivery orders, once the order is confirmed), we will arrange shipment within 2–3 business days.

  • Business Days: Orders are shipped on business days only (Monday–Friday), excluding weekends and public holidays.

  • Out of Stock: If an item is out of stock, we will contact you directly.

2. Delivery Methods & Times

  • Payment & Delivery Options:

    • Bank transfer: Home delivery or convenience store pickup.

    • Credit card / Apple Pay: Home delivery or convenience store pickup.

  • Domestic Delivery (Taiwan): Under normal circumstances, deliveries within Taiwan (main island) typically arrive within 2–3 business days after shipment. Delivery times to remote areas or outlying islands may vary depending on the region.

  • Outlying Islands: Due to ferry transfer schedules, deliveries to outlying islands take approximately 7–14 business days.

  • Possible Delays: Shipping and delivery times may be extended due to stock shortages, promotional events (e.g., anniversary sales), public holidays, force majeure events, or other unforeseen circumstances. During peak periods or annual promotional events, delivery may be delayed due to increased logistics volume. We will do our best to notify customers of any such delays via our official website or customer service channels.

3. Shipping Fees

  • Free Shipping: Orders totaling NT$2,500 or more (before tax) qualify for free shipping (excludes international orders).

  • Standard Shipping: For orders under NT$2,500, the applicable shipping fee will be automatically calculated at checkout based on your selected delivery method.

4. International Order Guidelines

  • Restrictions: Some products (such as fragile glass containers and liquid products) are not available for international shipping due to international air freight regulations. If the shipping option is unavailable at checkout, please review your selected items.

  • Delivery Scope: Certain overseas regions (such as Mainland China) are currently not available for ordering or delivery due to local regulatory and customs restrictions. All international orders are shipped via postal airmail; sea freight or other private courier services are not available.

  • Payment: Credit card is the only accepted payment method for international orders, as it is the most cost-effective option for customers regarding transaction fees.

  • Customs, Duties & Regulations: Customers are responsible for reviewing the import regulations of their destination country prior to purchase (including customs duties and prohibited items). mycogen.biolife will accurately package and declare the contents, but any resulting customs duties or additional costs arising from local regulations are the responsibility of the buyer.

  • Insurance: International shipments are automatically covered by supplemental insurance. Note for Hong Kong: Per current Hong Kong Post regulations, insured packages must be collected in person from a designated post office. If you insist on home delivery, insurance coverage will be forfeited, and mycogen.biolife will not be liable for compensation in the event of loss.

  • Invoices: In accordance with export regulations, international orders are issued zero-tax-rate invoices only, which are not eligible for the Uniform Invoice lottery.

5. Additional Delivery Notes

  • Accurate Information: Please provide a complete and accurate recipient name, contact number, and address. Shipping costs incurred due to delivery failure caused by incorrect information will be borne by the buyer.

  • Undeliverable Packages: If a package cannot be delivered due to incomplete information, we will notify you via email. If no response is received for more than one month, we reserve the right to cancel the order and process a refund (original promotions cannot be guaranteed).

  • Uncollected Packages: If a package is not collected from a convenience store or accepted via home delivery within the designated period, it will be returned and the order will be automatically cancelled without re-shipment. Please place a new order if you still wish to purchase the item.

  • Order Consolidation: